Don’t Let Your Business Get Left Behind

Written by Small Business Magazine on March 30th, 2016. Posted in 24 hour live answering service, Answering service companies, Telephone answering service

Maryland phone answering service

In today’s age of fast-paced communication technologies, consumers now expect to be in constant contact with the companies with whom they do business. If your business does not have a 24/7 support network, you could be losing valuable customers. Seventy-nine percent of consumers prefer to interact with companies by phone compared to other options, and eighty percent of people will hang up on a business if they hear a voicemail. If your business is looking to provide customers with a quality customer service experience, then an answering service is for you.

According to a recent customer satisfaction poll conducted by Forrester, telephone customer service has the highest satisfaction compared to other online customer service channels, at 69%. Continue Reading No Comments