How You Can Prevent Chargeback

Written by Small Business Magazine on April 13th, 2016. Posted in Chargeback protection ecommerce, Online payment systems

chargebackA chargeback is a form of customer protection by the bank in case of fraud. This allows account and cardholders to file a complaint about fraudulent transactions, potentially receiving a refund. As a merchant, if you cannot or do not prove that the transaction was legitimate, the bank will take back the entire amount plus a fee. The fee can be as high as $100.
Reasons Chargeback Occurs

Fraud: Fraudulent transactions are the most common cause for chargebacks. This occurs when a credit card is used without the consent of the cardholder, often by means of theft or identity fraud. In this case, the merchant is held responsible.

Item Not Received: A chargeback can occur when a customer does not receive an item she paid for by credit card.

Technical Issues: Technical problems can occur with the credit card payment system. Miscommunication between the bank and the merchant can cause cardholders to be charged twice for one transaction. If there is a problem during the authorization process, the account may be charged even if the transaction is declined.
Tips for Preventing Chargebacks

  1. Make your refund policy clear: Your refund policy should be transparent to all customers. You may even make reading the policy a requirement for customers to complete a purchase. Also, be sure to process refunds in a timely manner and inform the customer about how long it will be before the credit is added to their account.
  2. Make your contact information visible: Customers need to be able to contact you in case they have a question about billing or delivery. If they do not know how to contact you, they are more likely to cancel and you will receive a chargeback. If you use another business name for billing, make it clear to customers so they are not confused when they see an unknown name on their statement.
  3. Contact suspicious orders: Call or email orders that seem odd or particularly large.
  4. Get proof of delivery: Provide a shipping log that says when the customer received the goods.
  5. Look at billing and shipping addresses: Orders often turn out to be fraudulent when they have a domestic billing address and a foreign shipping address.

Credit card fraud costs the U.S. over $8 billion each year, and the projected amount of worldwide fraud loss in 2020 is estimated to be as high as $35.45 billion. In 12% of card fraud cases, a website is the point of contact, so as a merchant it is essential to make sure your site is secure.

Authenticating Card Not Present Transactions

Written by Small Business Magazine on February 25th, 2016. Posted in Chargeback protection ecommerce, Gateway, Merchant payment gateway

Secure payment options

Consumers in the United States made half of all payments with credit cards in 2013, and that number continues to grow. In part, this is because of the surge of online shopping over the past decade. As people become accustomed to quick shipping turnaround, this trend is also likely to continue. All of these online card not present transactions have led to a number of problems not seen as often in traditional retail transactions, such as authentication and credit card fraud.

Payment Processing and Authentication
Credit card payment services help facilitate card not present transactions by making the authentication process easier. Small companies, niche compan